Question 1

What is CallerFeel?

Accepted Answer

MTN Callerfeel Service is an exciting service through which MTN customers can express themselves via personalized content that will be displayed as OTA on the phone screen of the customer viewable by the callers when a call connects.

Question 2

How much does CallerFeel cost?

Accepted Answer

N30 for 1 day with unlimited updates
	N50 for 7 days with unlimited updates
	N100 for 30 days with unlimited updates

Question 3

How do I subscribe to this service?

Accepted Answer

• By creating your preferred message and sending it to 50016
E.g. “Today is a good day” to 50016 (Note: Your callers will see whatever message you send to 50016)
• By texting REG to 50016 (Monthly); or REG7 to 50016 (Weekly); or REG1 to 50016 (Daily).
• By dialing *50016#.
Then choose option 1 to select from a list of our sample messages, or select option 4 to choose your preferred package (Daily, Weekly, or Monthly)
• Visiting https://callerfeel.mtn.ng , enter your MSISDN and select the option to subscribe to this service

Question 4

What happens when I send the subscription request?

Accepted Answer

Subscriber will receive a pop-up after sending a subscription request. Please select option 1 on the pop-up to activate the service,  the applicable subscription fee will be deducted from your main airtime account, and successful subscription notification will be delivered.

Question 5

Do I need to register for the service?

Accepted Answer

Yes, all intending subscibers need to register.

Question 6

What benefits will I enjoy when using the CalleFeel service?

Accepted Answer

• You can let your callers see a short advertisement of your business
• You can let your callers know your current status. e.g. if you are in church, or mosque, or class, etc.
• You can share a short message to express how you feel with your callers
• You can let your callers know what special moment(s) you are currently having. e.g., birthdays, ceremonies, etc.
• You can inform/invite your callers about an upcoming event you have planned such as weddings.
• You can let specific people e.g. your mum, dad, siblings, relatives, spouse, etc. see a special message whenever they call you
• Share special holiday greetings with all your callers

Question 7

Who can use the MTN CallerFeel service?

Accepted Answer

All MTN new and existing customers.

Question 8

What devices can access the service?

Accepted Answer

All types of devices.

Question 9

Do I get notified after my CallerFeel plan has expired?

Accepted Answer

You get pre-expiry notification days before expiry and expiry notification when your subscription has expired.

Question 10

How do I unsubscribe from the MTN Callerfeel service?

Accepted Answer

By sending "STOP REG" to 50016 Via SMS. You can also deactivate your MTN CallerFeel subscription from the MTN website or  CallerFeel WAP portal.

Question 11

Can I get tips on how to use the CallerFeel service?

Accepted Answer

Yes, you can get tips to help you while using this service by texting HELP to 50016. You will receive the below response: "With MTN CallerFeel, you can have a message on your line which will be displayed to your callers whenever they call you. You can use the service advertise your business or express yourself. To get the service, reply to 50016 with the message you want your callers to see. Message should not be more than 127 characters and can include smileys. For more info, dial *50016# or click https://callerfeel.mtn.ng."

Question 12

Is there a limit to the number of characters I can use in my CallerFeel?

Accepted Answer

Yes, there is a limit of 127 characters that you can use in your personalized CallerFeel. With smileys, the limit is 35 characters.

Question 13

What happens if my CallerFeel exceeds 127 characters?

Accepted Answer

You will receive an error message advising you to reduce your personalized CallerFeel to 127 characters.

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