Question 1

What is CashToken?

Accepted Answer

CashToken is an electronic customer reward and celebratory gift commodity.

Question 2

How much does the service cost?

Accepted Answer

A CashToken cost N50. CashToken Subscriptions can  be N50(daily), N50(weekly).

Question 3

How do I subscribe for this service?

Accepted Answer

By clicking on the subscribe button on the selected service/product plan and providing the phone number to subscribe to. Finally, subscription amount is deducted for selected plan and a subscription notification is received by subscriber.

Question 4

What happens after I send the subscription request?

Accepted Answer

A Subscription notification is received by subscriber for every completed subscription request.

Question 5

Do I need to register for the service?

Accepted Answer

No registration is required.

Question 6

What benefits will I enjoy when using the CashToken service?

Accepted Answer

CashToken Subscription, Which gives subscriber a chance to win up to N100M naira weekly and instant cashback.

Question 7

Who can use the CashToken service?

Accepted Answer

All customers are eligible to use service.

Question 8

What devices can access the application?

Accepted Answer

All devices(Mobile and web) can access application.

Question 9

Do I get notified after my CashToken Plan has expired?

Accepted Answer

No.

Question 10

How do I unsubscribe from CashToken service?

Accepted Answer

To unsubscribe, subscriber will text Stop CTD to 6700 or cancel on the MTN Play manage subscription page.

Question 11

What exactly is MTN Play?

Accepted Answer

MTN Play is a single-stop digital platform that aggregates various entertainment and lifestyle content from MTN digital, Value-added services (VAS), rich media services (RMS) and various service providers on an easy-to-use portal powered by MTN. Here you can access products and services like music, games, videos, and a whole lot more that enhance and brighten the lives of our customers.

Question 12

What services are available on the Play Portal?

Accepted Answer

The MTN Play portal offers a diverse range of high-quality content such as mobile games, films, musicals, lifestyle, and educational services at pocket-friendly prices.

Question 13

How do I subscribe to a service on MTN Play?

Accepted Answer

Navigate to the content section of your choice from the Play Portal (https://www.play.mtn.ng/) and click on the banner of the service you desire. You will be sent to the partner website, where you can activate the service with the option to auto-renew or have a one-time subscription.

Question 14

Can I view my Subscription Status?

Accepted Answer

Yes, you can check your subscription status from your profile or from the partner page of the service.

Question 15

Can I unsubscribe from MTN Play services?

Accepted Answer

Yes, you can. To manage all your VAS services on the MTN network, just send the required keyword to the partner's USSD code or dial *305#.

Question 16

What payment options are available on the Play Portal?

Accepted Answer

All services accessible on the Play site are paid for using your MTN airtime balance. In subsequent updates, more payment alternatives will be made accessible.

Question 17

Can I subscribe to services on the Play Portal if I use a different mobile network from MTN?

Accepted Answer

No. Services on the Play portal are available to MTN subscribers only.

Question 18

How do I log into the Play Portal?

Accepted Answer

To explore or view the various services, you do not need to sign in to the Play Portal. When activating a service, you will be requested to enter your phone number or the number for which you intend to subscribe. However, in order to maintain your subscription record, you will be required to log in with your mobile number from the profile section of the portal.

Question 19

Is my information safe on the Play Portal?

Accepted Answer

Yes. The Play portal is secured with a standard SSL certificate. In addition, there’s regular website back up and other standard website security processes are strictly adhered to.

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