Question 1

What is Carviva?

Accepted Answer

Carviva serves as a cutting-edge platform that seamlessly links car users and owners to an extensive network of contemporary OEM workshops, garages, and auto care service providers spread across Nigeria.

Our platform offers a range of services, including AutoCare, access to quality car spare parts, and a diverse selection of automotive accessories.

Question 2

What can I do with Carviva app?

Accepted Answer

With Carviva, at the tap of a button on a smartphone, you can buy fuel, purchase engine oil, and acquire airtime/data. Additionally, you can book and pay for service appointments, including car wash, car diagnostics, lube change, wheels balancing, and alignment, all on-the-go and from the comfort of your home or office, with access to a variety of car spare parts and auto accessories.

Question 3

Why should I join Carviva community?

Accepted Answer

Become a part of Nigeria's premier and largest community of car owners by joining Carviva. Experience top-notch auto care services tailored to all car makes, including older models from the year 2000 onwards.

Benefit from our competitive pricing, accumulate valuable reward points with every AutoCare transaction and unlock additional points and exciting prizes by extending invitations to your friends.

Question 4

Must I sign up?

Accepted Answer

Yes, you must download the Carviva app to signup and take advantage of autocare services, including car spare parts and auto accessories. [Click here to subscribe]

Question 5

How to get started with Carviva?

Accepted Answer

It takes only 3 minutes to create an account. Simply provide your first name, last name, mobile phone number, and a valid email address to get started and access quick autocare and car spare parts.

Question 6

What is Carviva account username?

Accepted Answer

Your mobile phone number, a unique identifier, serves as your username to access your account and explore autocare services, including aftermarket car parts and car interior accessories.

Question 7

How does Carviva work?

Accepted Answer

Save time with an easy-to-use and reliable autocare app.  Carviva app searches and quickly displays nearby autocare service providers, offering services like car spare parts and auto accessories, whenever a car owner makes an autocare request.

Question 8

Can car owners get access to autocare service providers directly?

Accepted Answer

For safety and maximum benefits, car owners should avoid booking with offline service providers. Completing autocare transactions on Carviva platform ensures reward points for car owners, including those related to fair auto repair pricing.

Question 9

Can I tell and refer friends?

Accepted Answer

Absolutely! Spread the good news about MTN Play by using the invite friends menu function to get your family and friends on the Carviva network, introducing them to autocare services, including fair auto repair pricing.

Question 10

Are there any rewards for referrals?

Accepted Answer

Refer your family/friends and earn reward points after their first autocare transaction with Carviva, which can be redeemed for car spare parts, auto accessories, and other rewards.

Question 11

What do I do if I forgot my password?

Accepted Answer

No worries. Recover your password by clicking the 'forgot password' link. A link will be sent to your registered email with us, allowing you to provide a new password.

Question 12

What is fair and transparent pricing by Carviva?

Accepted Answer

Autocare Partners on Carviva network always provide upfront pricing on all services, ensuring car owners have an idea of charges or costs, and promoting fair auto repair pricing.

Question 13

Will anyone help me with a breakdown?

Accepted Answer

Carviva intends to extend its partner footprint to include roadside service providers. From Q1 2020, car owners will be able to get breakdown assistance and support via our partner's network, including access to car spare parts.

Question 14

How do car owners pay for autocare services?

Accepted Answer

Car owners can pay cash after service delivery or via card prepayments before visiting service centers, facilitating smooth transactions and access to car accessories.

Question 15

Why am I being asked to rate service provider?

Accepted Answer

Though optional, we encourage car owners to rate providers to improve autocare service delivery.

Ratings help other users gauge service quality and contribute to overall improvement, enhancing the experience of car owners looking for car accessories and autocare services.

Question 16

What notifications will I receive?

Accepted Answer

Car owners receive autocare tips daily, promoting car care awareness and safety. Carviva ensures prompt notifications via registered email for every transaction, keeping you informed about autocare services, including car spare parts.

Question 17

How do I get help?

Accepted Answer

For assistance, please send us an email at support@mycarviva.com, and we will promptly reach out to help you with autocare services, including car accessories and car spare parts.

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