Question 1

What is Apple Music?

Accepted Answer

Apple Music is a premium US based digital music platform with over 100 million songs and exclusive content in its catalog. Its playlist ecosystem comprises of dedicated digital radio and local appeal available both on IOS and Android (a plus giving that Android operating system is dominant in the African market.

Question 2

Who is eligible?

Accepted Answer

Both prepaid and postpaid customers

Question 3

What kind of phone, device or browser do I need to access the service?

Accepted Answer

This is available to all Android & iOS mobile devices

Question 4

How much is Apple Music subscription fee?

Accepted Answer

A – The free version cost N0

B –The paid version cost N1000

Question 5

Does auto-renewal work with Apple Music?

Accepted Answer

Yes, auto-renewal works with the subscription plan. However, your subscription will be automatically renewed only if you select auto-renewal yourself at the point of subscription and if you do not unsubscribe from the service

Question 6

What is the Validity for Apple Music?

Accepted Answer

A – N0/6months (First 180 days of activation)

B – N1000/30days (Paid version)

Question 7

How can I subscribe?

Accepted Answer

A – Via USSD

By dialing the short code *447# > select 2 New services > Select 4 Apple Music > Select 1 for free and 2 for paid

 

B – Via SMS

Send “Music” to 8000 for 6 months free

or “P” to 8000 for Paid version

 

C– MTN official website @ mtn.ng

D – MyMTN App

E – MTN Play Portal

Question 8

What happens after I send the subscription request?

Accepted Answer

Once you send “Music” to 8000, you will receive a double confirmation page for you to consent. Once you consent by selecting “Accept” an SMS from 8000 is sent with a URL to consume the service. You will be prompted to either your Google Playstore or iOS App store (Depending on your device) if you don’t have the Apple Music application already downloaded.

Question 9

How can I opt-out / unsubscribe from the subscription plan?

Accepted Answer

Text

A – Stop music

B - No music

C - End music 

D – Cancel Music

E – Opt out

T0 8000

Question 10

What happens when I unsubscribe before the 6th month?

Accepted Answer

Customer will still enjoy Apple Music until it expires

Question 11

Can I activate Apple Music on more than one MSISDN linked to my NIN?

Accepted Answer

No. If you have multiple MSISDN linked to the same NIN, only one MSISDN can be used. You will get a notification “You are already subscribed to 6 months Free Apple music on one of your MTN numbers. Thank you.” If you try to activate another MSISDN with same NIN.

Question 12

Do I need internet to be able to stream music?

Accepted Answer

Yes. You will need internet access to be able to stream or download music on the Apple Music App.

Question 13

What kind of Android OS can I use?

Accepted Answer

Android 5.0 (Lollipop) or later, or a Chromebook that supports Android apps. Go to Google Play to download the Apple Music app.

Question 14

Can I Subscribe to Apple Music without Successfully linking my NIN?

Accepted Answer

No. Customers whose lines have not been successfully linked to their NIN will get the notification “Your request to subscribe to Apple Music is not successful. Only numbers linked to a valid NIN can enjoy this offer at the moment. To know your NIN status, kindly dial *785# then select option 4. Otherwise visit myMTN NG App to check”

Question 15

What should I do if my NIN has not been linked?

Accepted Answer

Customers should link their NIN to enjoy Apple Music in the closest MTN store near them.

Question 16

Can I transfer my Apple Music subscription?

Accepted Answer

Yes. You can transfer your subscription to another MSISDN linked to your NIN. Both the transferrer and transferee will get a notification. However, you cannot transfer subscription to MSISDN linked to other NIN.

Question 17

How do I transfer my Apple Music subscription?

Accepted Answer

Simply type in a text “Change*234 YourMSISDN” to 8000

Question 18

I did not receive DOI when I sent Music to 8000

Accepted Answer

Dial *447*3# to complete the subscription journey.

Question 19

Can I subscribe for the Student or Family plan?

Accepted Answer

No. this is currently not supported.

Question 20

Can I subscribe directly from the Apple Music App by clicking the ‘Joined through MTN’ option?

Accepted Answer

No. Only customers who have initially subscribed either through the USSD, SMS or via Web can continue their subscription journey through the ‘Joined through MTN’ Option.

Question 21

How do I reach out to contact support?

Accepted Answer

Please

a) Call 180

b) Write customercareng@mtn.com

c) Visit any of our walk-in centers

Question 22

Do I need to pay with my debit card?

Accepted Answer

You do not require a debit card at all. You will be charged directly from your airtime balance

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Apple Music

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